Tenant Guide


Click here for our Tenant Guide (PDF)

Renting a home can sometime be complicated, sometimes even frustrating experience, particularly if you are unsure of the process. To help make the experience as straightforward as possible for you, we have outlined the key stages below.


Register with us

To find your ideal property, we need to know as much as possible about your requirements. This includes your rental budget, the date by which you need to move, the type and size of property you need, etc. You can let us know all about your requirements by registering online, by phone or by visiting us where a member of staff can assist you.

With a clear understanding of your requirements we will then be able to access all properties that match your criteria.

When you have registered, details of property can be sent to you by SMS or Email.


Viewings

Viewings can be conducted 9am - 6pm Monday to Friday and on Saturdays by appointment between 10 and 4pm. You can book a viewing by phone or email Monday to Friday 9.00 am � 5:30pm

We usually accompany and conduct all property viewings. In some cases, a Landlord or the occupier may give us specific times for viewings, although we do ask them to be as flexible as possible. We normally keep keys and can generally access properties to suit your availability. To save time in the long run, you should try to ensure that anyone likely to share in the decision views the property as well.

After the viewing we need to know if you have any questions or if you are interested in renting the property. So please allow time to discuss your thoughts with us and provide the viewer feedback.

Please be on time for viewings. We will arrange to meet you at the property.


Making an Offer

If the property is suitable for you don't delay your offer as it could get secured for let by someone else on the same day! When you make an offer you will need to pay us a one week holding deposit to reserve the property. The deposit will be deducted from your first month's rent, unless you change your mind about taking the property, in which case you could lose your holding deposit.

Sometimes there may be an opportunity to negotiate the rental. This can be difficult, but by working with us, you'll benefit from our expertise in this area.

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